All support OS X 10.4 and later (including Snow Leopard, although come companies have noted minor compatibility issues), as well as Windows and, in some cases, Linux. Your initial backup requires. CrashPlan protects the files you’re currently working on first, and makes it easy to go back to previous versions of your files by date. Restore Files from Any Computer Restore via desktop app or browser. For example, Dell Data Security (DDS) formerly DDPE, Windows Bitlocker, and Mac Filevault full disk encryption (MAC OS 10.9+) are fully supported. CrashPlan does support encrypted files, folders, drives, and file systems that are run at the user level (for example, Windows Encrypting File. Mac OS X: /Library/Caches/CrashPlan To view this hidden folder, open the Finder, press Command+Shift+G, and paste the path. If you installed per user, see the file and folder hierarchy. Linux: /usr/local/crashplan/cache Delete all files and folders found within this folder.
Step 1. Stop the CrashPlan service.
- Open the CrashPlan app.
- If necessary, sign in to your account.
- Use the keyboard shortcut for your operating system:
- Windows: Ctrl+Shift+C
- OS X: Option+Command+C
- Linux: Ctrl+Shift+C
- The CrashPlan command-line area opens.
- Enter this command:
- shutdown
- Press Enter.
Step 2. Navigate to the cache directory for your operating system:
Windows
- Windows: C:ProgramDataCrashPlancache
- To view this hidden folder, open Windows Explorer and paste the path in the address bar. If you installed per user, see the file and folder hierarchy for file locations.
- Mac OS X: /Library/Caches/CrashPlan
- To view this hidden folder, open the Finder, press Command+Shift+G, and paste the path. If you installed per user, see the file and folder hierarchy.
- Linux: /usr/local/crashplan/cache
- Delete all files and folders found within this folder.
Step 3. Empty your device's trash.
Step 4. Start the CrashPlan service.
Supported operating systems
The following operating systems are currently supported for the CrashPlan for Small Business Code42 app.
Windows
The CrashPlan for Small Business Code42 app is supported on computers running Windows operating systems until the end of the Enterprise and Education editions support lifecycle. The Windows lifecycle is typically 18 months from release date. For details on the support lifecycle for Windows, see Microsoft's Windows lifecycle fact sheet.
| OS version | Release date | End of service for Enterprise and Education editions | Anticipated end of Code42 support |
|---|---|---|---|
| Windows 10, version 20H2 | October 20, 2020 | May 9, 2023 | May 9, 2023 |
| Windows 10, version 2004 | May 27, 2020 | December 14, 2021 | December 14, 2021 |
| Windows 10, version 1909 | November 12, 2019 | May 10, 2022 | May 10, 2022 |
| Windows 10, version 1903 | May 21, 2019 | December 8, 2020 | December 8, 2020 |
Windows 10, version 1809 | November 13, 2018 | May 11, 2021 | May 11, 2021 |
| Windows 10, version 1803 | April 30, 2018 | November 10, 2020 | November 10, 2020 |
| Windows 8.1 | October 17, 2013 | January 10, 2023* | January 10, 2023 |
| Windows Server 2019 Standard Edition | November 13, 2018 | January 9, 2029** | January 9, 2029 |
Windows Server 2016 Standard Edition | October 15 2016 | January 12, 2027** | January 12, 2027 |
Windows Server 2012 R2 Standard Edition | November 25, 2013 | October 10, 2023** | October 10, 2023 |
* End of extended support.
** End of extended support for Windows Server. For details on the support lifecycle for Windows Server, see Microsoft's Windows Server release information.
Mac
The CrashPlan for Small Business Code42 app is supported on computers running macOS until Apple no longer supports the operating system. Apple does not adhere to an official support lifecycle cadence. See Apple's macOS Support page for information on support for its operating systems.
| macOS version | Release date | Anticipated end of extended support by Apple | Anticipated end of Code42 support |
|---|---|---|---|
| macOS Catalina 10.15 | October 7, 2019 | October 2022* | October 2022 |
| macOS Mojave 10.14 | September 24, 2018 | September 2021* | September 2021 |
macOS High Sierra 10.13 | September 25, 2017 | September 2020* | September 2020 |
Crashplan App
* Source: See 'Support status' in Wikipedia articles macOS Catalina, macOS Mojave, and macOS High Sierra.
Linux
Red Hat Enterprise Linux
The CrashPlan for Small Business Code42 app is supported on computers running Red Hat Enterprise Linux operating systems until the end of Red Hat's Extended Update Support (EUS) lifecycle. The EUS lifecycle is 24 months from release date. For details on the support lifecycle, see Red Hat Enterprise Linux Life Cycle.
| OS version | Release date | End of Extended Update Support by Red Hat | Anticipated end of Code42 support |
|---|---|---|---|
| Red Hat Enterprise Linux 8.2 | April 28, 2020 | April 30, 2022 | April 30, 2022 |
| Red Hat Enterprise Linux 8.1 | November 7, 2019 | November 30, 2021 | November 30, 2021 |
| Red Hat Enterprise Linux 7.8 | March 31, 2020 | March 31, 2021 | March 31, 2021 |
| Red Hat Enterprise Linux 7.7 | August 6, 2019 | August 30, 2021 | August 30, 2021 |
| Red Hat Enterprise Linux 7.6 | October 30, 2018 | May 31, 2021 | May 31, 2021 |
Crashplan Pro App
Ubuntu
The CrashPlan for Small Business Code42 app is supported on computers running Ubuntu operating systems until the end of Ubuntu's Long Term Support (LTS) lifecycle. The LTS lifecycle is 5 years from release date. For details on the support lifecycle, see The Ubuntu lifecycle and release cadence.
Crashplan Download
| OS version | Release date | End of LTS support by Ubuntu | Anticipated end of Code42 support |
|---|---|---|---|
| Ubuntu 20.04 | April 23, 2020 | April 2025 | April 2025 |
Ubuntu 18.04 | April 26, 2018 | April 2023 | April 2023 |
| Ubuntu 16.04 | April 21, 2016 | April 2021 | April 2021 |